After a week of constant backlash regarding the performance of Cyberpunk 2077 on base PS4 and Xbox One consoles, Sony has today dropped a bombshell, revealing that they have removed the game’s listing from the PlayStation store.
In a statement posted on the PlayStation website, Sony confirmed that the company will start providing refunds to eligible customers.
Sony’s full statement is below:
SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.
CD Projekt Red has been under the cosh since the last week’s launch of the highly-anticipated RPG, with the studio accused of manipulating the review process by keeping the console version and its performance from reviewers and players until the game’s launch – after they had cashed in on over eight million pre-orders.
It led to the Polish company issuing a public apology and committing to fix the last-gen of the game, as well as encouraging refunds should a player choose to go down that path.
However, many people who attempted to get refunds from PlayStation were being rebuffed, and it was later revealed via an investor call that the company didn’t have any agreement in place with PlayStation or Microsoft – players were then told to sit tight and wait for further information regarding PlayStation refunds. Moreover, studio also admitted it had neglected the PS4 and Xbox One version of the game, prioritising the PC and nu-gen versions instead.
There’s no denying that the launch of Cyberpunk 2077 has been an absolute disaster and CD Projekt Red has burnt a lot of bridges as a result.